Service Delivery Manager - 3 month FTC

Bouygues Energies and Services is a global Facilities Management contractor and currently has an exciting opportunity for an experienced Service Delivery Manager looking to join our team on a 3 month fixed term contract based at university buildings in King’s Cross, Camberwell & Elephant & Castle.

The role:

• Reporting to the General Manager
• To manage a multi-site service delivery for hard and soft services. Ensure a high level of service is carried out in accordance with contract specification.
• To ensure the effective management of staff working on the contract, including the management of all associated subcontractors
• To maintain a close liaison with the Client FM Function ensuring day to day requirements of delivering the FM contract are met
• To act as a Maximo superuser (CAFM system) performing the necessary training, set up and improvement actions on the contract
• To monitor expenditure and income within agreed budgets, to maximise profitability of operations
• To lead in the recruitment, induction and ongoing training, development and motivation of staff
• Ensure the implementation and adherence of contractual and statutory compliance is adhered to
• Assist in the management of all HR related issues, where appropriate, in line with company policy.
• Working 40 hours per week from 08:00 to 17:00, Monday to Friday; this is a 3 month fixed-term contract until 30^th

The person:

• Must have experience of managing Service Delivery of Hard and Soft Services across Multi-Site Contracts with experience of managing and developing a team, including HR issues
• First class customer care skills with proven ability to consistently go the extra mile
• Must have experience of Managing Multi Site Compliance
• Ideally, will hold a relevant qualification e.g. WIFM/BIFM or similar; QHSE Qualifications i.e. IOSH/NEBOSH desirable
• IT Literate, knowledge of using Maximo or similar CAFM system essential

In return, we offer an attractive salary and benefits package, including training & development opportunities.

We offer an excellent benefits package including:

• Generous holiday allowance
• Company share scheme
• Cycle to work scheme
• Season ticket loan
• Employee assistance programme

Why Bouygues E&S Solutions?

Bouygues Energies & Services Solutions (BYES) is an international business operating in over 25 countries and employing over 13,500 people. The company is part of the Bouygues Group – a global brand employing over 130,000 people in 80 countries within the construction, engineering, civil works, energy services, telecommunications, and media sectors.

In the UK, Bouygues Energies & Services is a leading provider of facilities management (FM), energy services, highways, and complex engineering solutions across the public and private sectors.

Bouygues E&S Solutions is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of gender, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.

We place a strong emphasis on continual development, both professional and interpersonal. Currently over 2% of the Company’s payroll is spent on Learning and Development activities. We have our own international and local training centres, delivering technical and management courses.

Be Yourself!

Here at Bouygues we value the creativity and innovation that our diverse workforce brings, encouraging people from all backgrounds, particularly those from underrepresented communities to apply. By joining us, you will be inspired to bring your full self to the workplace, speak up and share your unique ideas. You will also have an opportunity to join our employee led diversity & inclusion communities such as WeLink (women network), Encompass (LGBTQ+), Kaleidoscope (BAME), Disability and Wellness peer support network, Parents and Carers network.

We are an equal opportunities employer and encourage applications from suitably qualified and eligible candidates regardless of gender, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.

We value your privacy and we are committed to protecting your personal details. If you choose to apply for this role, please do not include any sensitive data on your CV which reveals (directly or indirectly); your race or ethnic origins, your political, philosophical or religious opinions, or your membership of a trade union, your social security number, or information which relates to your health or sexual orientation or to any criminal convictions.