Senior Soft FM Operations Manager

Bouygues Energies & Services currently has an exciting opportunity for a Senior Soft FM Operations Manager to join our Facilities Management team at the University of West London in Ealing. This is a permanent role working 40 hours per week,  Monday to Friday, 8.30am to 5.30pm, with a requirement to be part of the management call out rota.

The role:

• Reporting to the General Manager
• Responsible for all Soft FM operational staff, budgets and performance of facilities management services within the contract, maintaining a close liaison with the Client FM function, ensuring day to day requirements of delivering the FM contract are met.
• Deliver high quality Soft FM services ensuring added value, increased productivity, and cost efficiencies wherever possible and encourage innovation to provide ongoing service improvements.
• Drive engagement with the university schools and departments in order to enhance the perception of Bouygues within the University.
• Formulate budgets, business plans and departmental strategies to meet the demands of service provision and continuous improvement.
• Recruit organise, train, develop and motivate staff.
• Ensure strong liaison with client team for service delivery and commercial activity of contract
• Working 40 hours per week from 08.30 to 17.30, Monday to Friday, with flexibility needed for some evening and out of hours attendance

The person:

• Extensive knowledge of FM service provision and excellent customer services skills
• Must have previous experience in managing a large team prioritising works to meet SLAs and KPIs, including strong communication and organisational skills
• Previous Senior Management experience in Soft FM disciplines including security, cleaning, helpdesk, and caretaking.
• Experience in service contract negotiation and implementation.
• Event management experience is desirable
• Budget management experience is essential and experience of financial systems and generating reports and/or previous experience of Maximo (or an alternative CAFM system)

Our excellent benefits package includes:

• Generous holiday allowance
• Company share scheme
• 2 paid volunteering days a year
• Cycle to work scheme
• Season ticket loan
• Employee assistance programme

Why Bouygues E&S Solutions?

Bouygues Energies & Services Solutions (BYES) is an international business operating in over 25 countries and employing over 13,500 people. The company is part of the Bouygues Group – a global brand employing over 130,000 people in 80 countries within the construction, engineering, civil works, energy services, telecommunications, and media sectors.

In the UK, Bouygues Energies & Services is a leading provider of facilities management (FM), energy services, highways, and complex engineering solutions across the public and private sectors.

Bouygues E&S Solutions is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of gender, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.

We place a strong emphasis on continual development, both professional and interpersonal. Currently over 2% of the Company’s payroll is spent on Learning and Development activities. We have our own international and local training centres, delivering technical and management courses.

Bouygues Construction UK was awarded the Top Employers United Kingdom and Top Employers Europe certification. We are also proud to have been awarded Investors in People Gold, which demonstrates our commitment to our people.

Be Yourself!

Here at Bouygues we value the creativity and innovation that our diverse workforce brings, encouraging people from all backgrounds, particularly those from underrepresented communities to apply. By joining us, you will be inspired to bring your full self to the workplace, speak up and share your unique ideas. You will also have an opportunity to join our employee led diversity & inclusion communities such as WeLink (women network), Encompass (LGBTQ+), Kaleidoscope (BAME), Disability and Wellness peer support network, Parents and Carers network.

We are an equal opportunities employer and encourage applications from suitably qualified and eligible candidates regardless of gender, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.

We value your privacy and we are committed to protecting your personal details. If you choose to apply for this role, please do not include any sensitive data on your CV which reveals (directly or indirectly); your race or ethnic origins, your political, philosophical or religious opinions, or your membership of a trade union, your social security number, or information which relates to your health or sexual orientation or to any criminal convictions.