Level 2 IT Support Analyst

Bouygues Construction IT UK currently has an exciting opportunity for a Level 2 IT Support Analyst to join our IT team. The role will be based on one of our major sites – Hinkley Point C in Somerset.

As a Level 2 IT Support analyst, your day to day duties will involve:

• Providing local and remote 2^nd level support to corporate clients and users at HPC site in Somerset
• Working to SLA’s as set by the company by responding to support incidents on the phone, through email & via our internal ticket system within our service desk software, and face to face requests from site users
• Installing and configuring server hardware operating systems and applications
• Building and deploying desktop and laptop PCs and tablets using Microsoft OSD and SCCM
• To be involved in deployment of new site offices, where you will install, test & catalogue all the network infrastructure
• Escalating service incidents to the appropriate internal teams or external suppliers and following up
• Installation of varying technical software packages
• Ensuring that information about all asset movements are recorded in a timely fashion and accurately in the asset register
• Working as an effective team member, willing to take on all tasks and own responsibility
• Sharing information with the support teams by documenting procedures and ensuring that all teams are communicated the information
• Participating in other Project work as directed by Line manager & Project IT Manager

The ideal candidate will have the following skills, experience and qualifications:

• Experience of IT service desk in a Microsoft environment is essential
• Must have experience in PC / Desktop support including Windows 7 and 10, Server 2008/2012, MS Office 2013, Office 365, Active Directory, VPN’s
• CompTIA A+, ITIL Foundation v3, Microsoft Cert, BTEC Level 3 IT Qualification or similar
• Good understanding of IPv4 networks including networking equipment and basic principles
• Well organised, able to prioritise workload
• Good communication skills
• Able to work autonomously and as part of the team

About us:

Bouygues Construction is a global leader in construction, with operations in more than 60 countries. We design, build and operate projects in the sectors of building, infrastructure and industry. A committed leader in sustainable construction, we see innovation as our primary source of added value – one that benefits our customers and partners, and improves our productivity and the lives of our employees.

Across the brands of Bouygues UK, Linkcity, Uliving, Bouygues Energies & Services, Bouygues Travaux Publics, VSL and Axione, Bouygues Construction United Kingdom has operated in the UK for over 20 years, continually incorporating technological advances to meet environmental and social challenges. As a leader in sustainable construction, we ensure that each of our projects fulfils a triple promise: to be innovative, responsible and committed.

Be Yourself!

Here at Bouygues we value the creativity and innovation that our diverse workforce brings, encouraging people from all backgrounds, particularly those from underrepresented communities to apply. By joining us, you will be inspired to bring your full self to the workplace, speak up and share your unique ideas. You will also have an opportunity to join our employee led diversity & inclusion communities such as WeLink (women network), Encompass (LGBTQ+), Kaleidoscope (BAME), Disability and Wellness peer support network, Parents and Carers network.

We are an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of gender, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.

We value your privacy and we are committed to protecting your personal details. If you choose to apply for this role, please do not include any sensitive data on your CV which reveals (directly or indirectly): your race or ethnic origins, your political, philosophical or religious opinions, or your membership of a trade union, your social security number, or information which relates to your health or sexual orientation or to any criminal convictions

We offer an excellent benefits package including:

Generous holiday allowance

Company share scheme
Cycle to work scheme
Season ticket loan
Employee assistance programme