Information Systems Kronos Analyst

We currently have an exciting opportunity for an IS Support Analyst to join our team in Becket House. The IS Support Analyst will be responsible for providing first and second line support; specifically for the Kronos Workforce Management system to the Bouygues E&S Solutions user base.

The main duties and responsibilities of the role will include:

• Act as first line of support for the Kronos Time & Attendance Solution
  Lead business engagement workshops to gain understanding on requirements for solution
  Develop new site configurations within the solution.
  Provision of training to new users and maintenance of training documentation.
  Monitor and maintain interfaces between the HR, reporting and time & attendance solutions.
  Escalate issues with the third-party Kronos support provision
  Support IS Reporting Analyst in monitoring and maintaining the IBM Cognos Data Analytics tool
  Support maintenance of all data and reporting structures
  Provision of first- and second-line application support of all IS systems
  Monitor the progress of support requests and provide feedback to users
  Accurately maintain data relating to support requests and produce reports for management
  Undertake initial investigations into user queries, take ownership and resolve if possible
  Provide prompt and accurate feedback to customers
  Research, diagnose, troubleshoot and identify solutions to resolve customer issues
  Analyse call logs to spot trends and underlying issues
  Ensure all support calls are recorded and closed appropriately
  Escalate unresolved issues to third line support analysts, developers and IS Support Manager or third-party business partners as required
  Provide mobile hardware (PDAs, Tablets) configuration, maintenance and support
  Maintain and create support documentation, processes and procedures as required
  Liaise with internal/external service providers where appropriate
  Participate in the provision of training and related documentation

The ideal candidate will have the following skills, experience, and qualifications:

• Practical experience gained within an information systems support environment or in FM operational support
  Good troubleshooting and investigation skills
  Excellent customer service skills, previous experience in customer service is an advantage
  Strong team player with an ability to work autonomously
  Robust communication, presentation, and documentation skills
  Must have the ability to work under pressure and deliver to deadline 
  Knowledge of the Kronos Management system

We offer an excellent benefits package including:

• Generous holiday allowance
  Private health care
  360 health check
  2 days volunteering leave per year
  Company share scheme
  Cycle to work scheme
  Season ticket loan
  Employee assistance programme

Why Bouygues E&S Solutions?
Bouygues Energies & Services Solutions (BYES) is an international business operating in over 25 countries and employing over 13,500 people. The company is part of the Bouygues Group – a global brand employing over 130,000 people in 80 countries within the construction, engineering, civil works, energy services, telecommunications, and media sectors.
In the UK, Bouygues Energies & Services is a leading provider of facilities management (FM), energy services, highways, and complex engineering solutions across the public and private sectors.
We place a strong emphasis on continual development, both professional and interpersonal. Currently over 2% of the Company’s payroll is spent on Learning and Development activities. We have our own international and local training centres, delivering technical and management courses.

Be Yourself!
Here at Bouygues we value the creativity and innovation that our diverse workforce brings, encouraging people from all backgrounds, particularly those from underrepresented communities to apply. By joining us, you will be inspired to bring your full self to the workplace, speak up and share your unique ideas. You will also have an opportunity to join our employee led diversity & inclusion communities such as WeLink (women network), Encompass (LGBTQ+), Kaleidoscope (BAME), Disability and Wellness peer support network, Parents and Carers network.
We are an equal opportunities employer and encourage applications from suitably qualified and eligible candidates regardless of gender, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.
We value your privacy and we are committed to protecting your personal details. If you choose to apply for this role, please do not include any sensitive data on your CV which reveals (directly or indirectly): your race or ethnic origins, your political, philosophical or religious opinions, or your membership of a trade union, your social security number, or information which relates to your health or sexual orientation or to any criminal convictions.