Helpdesk Supervisor

Bouygues Energies & Services currently has an exciting opportunity for a Helpdesk Supervisor to join our facilities management team at a prestigious government building in Westminster. This is a permanent full-time position working 8 hours p/day, 40 hours per week between 07:30 and 19:30, Mon-Fri.

The role:

• Reporting to the Support Service Manager
• Supervise the Home Office Helpdesk Service, ensure adequate resources for service delivery, maintain manuals and service guides ensuring consistency, innovation and best practice, monitor and ensure the follow up on outstanding jobs, compliments/complaints both internally and with the Client
• Work as part of the Helpdesk team receiving calls, emails and walk in visitors, logging service requests on the FM work management system, booking resources (meeting rooms, hospitality, visitors) and responding to queries
• Manage staff performance, attendance and development for the helpdesk team
• Ensure delivery of consistently high standards of customer service, presenting a professional image to customers at all times
• Assist with the preparation of reports and documents
• Working 40 hours per week, 8 hours per day between 07:30 and 19:30, Monday to Friday

The person:

• Essential to have previous helpdesk/administration experience together with supervisory experience, including awareness of HR procedures
• Must have good IT skills (able to use emails, management systems, etc.)
• Excellent customer service ethic
• Maximo/CAFM experience
• Well organised and able to prioritise workload
• Please note employment in this post is dependent upon obtaining security clearance; this requires 5 years’ residency in the UK and a valid passport 

Our excellent benefits package includes:

• Generous holiday allowance
• Company share scheme
• 2 paid volunteering days a year
• Cycle to work scheme
• Season ticket loan
• Employee assistance programme

Why Bouygues E&S Solutions?

Bouygues Energies & Services Solutions is an international business operating in over 25 countries and employing over 13,500 people. The company is part of the Bouygues Group – a global brand employing over 130,000 people in 80 countries within the construction, engineering, civil works, energy services, telecommunications, and media sectors.

In the UK, Bouygues Energies & Services is a leading provider of facilities management (FM), energy services, highways, and complex engineering solutions across the public and private sectors.

Bouygues E&S Solutions is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of gender, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.

We place a strong emphasis on continual development, both professional and interpersonal. Currently over 2% of the Company’s payroll is spent on Learning and Development activities. We have our own international and local training centres, delivering technical and management courses.

Bouygues Construction UK was awarded the Top Employers United Kingdom and Top Employers Europe certification. We are also proud to have been awarded Investors in People Gold, which demonstrates our commitment to our people.

Be Yourself!

Here at Bouygues we value the creativity and innovation that our diverse workforce brings, encouraging people from all backgrounds, particularly those from underrepresented communities to apply. By joining us, you will be inspired to bring your full self to the workplace, speak up and share your unique ideas. You will also have an opportunity to join our employee led diversity & inclusion communities such as WeLink (women network), Encompass (LGBTQ+), Kaleidoscope (BAME), Disability and Wellness peer support network, Parents and Carers network.

We are an equal opportunities employer and encourage applications from suitably qualified and eligible candidates regardless of gender, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.

We value your privacy and we are committed to protecting your personal details. If you choose to apply for this role, please do not include any sensitive data on your CV which reveals (directly or indirectly); your race or ethnic origins, your political, philosophical or religious opinions, or your membership of a trade union, your social security number, or information which relates to your health or sexual orientation or to any criminal convictions.