Helpdesk Supervisor

Bouygues Energies and Services has an exciting opportunity for a Helpdesk Supervisor to join our team providing Facilities Management at an Academy school in Lewisham.  This is a full-time permanent position working 40 hours per week Monday to Friday, 08:00 to 17:00 or 09:00 to 18:00.

The role:

• Reports to the Site Manager
• To be responsible for the Helpdesk service to Lewisham Schools and maintain a close liaison with Client FM function, ensuring day to day requirements of the contract are met
• To ensure the helpdesk team deal promptly, professionally and courteously with all clients who contact the Helpdesk, ensuring requests are logged on the computerised FM support system (Maximo) and that work is allocated appropriately and promptly
• To ensure delivery of consistently high standards of customer service, presenting a professional and polite image to all customers
• Working hours are 40 hours per week Monday to Friday, 08:00 to 17:00 or 09:00 to 18:00, depending on business requirements

The person:

• Must have experience in a similar role
• Will have experience of supervising staff including HR procedures
• Must have first class customer service ethic with significant experience in a customer facing role
• Will have strong IT skills including Maximo/CAFM experience, ideally
• Must be well organised and able to prioritise
• Able to obtain DBS clearance (due to working alongside children)

In return, we offer an attractive salary and benefits package, including training opportunities.

We offer an excellent benefits package including:

• Generous holiday allowance
• Company share scheme
• Cycle to work scheme
• Season ticket loan
• Employee assistance programme

Why Bouygues E&S Solutions?

Bouygues Energies & Services Solutions (BYES) is an international business operating in over 25 countries and employing over 13,500 people. The company is part of the Bouygues Group – a global brand employing over 130,000 people in 80 countries within the construction, engineering, civil works, energy services, telecommunications, and media sectors.

In the UK, Bouygues Energies & Services is a leading provider of facilities management (FM), energy services, highways, and complex engineering solutions across the public and private sectors.

Bouygues E&S Solutions is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of gender, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.

We place a strong emphasis on continual development, both professional and interpersonal. Currently over 2% of the Company’s payroll is spent on Learning and Development activities. We have our own international and local training centres, delivering technical and management courses.

Be Yourself!

Here at Bouygues we value the creativity and innovation that our diverse workforce brings, encouraging people from all backgrounds, particularly those from underrepresented communities to apply. By joining us, you will be inspired to bring your full self to the workplace, speak up and share your unique ideas. You will also have an opportunity to join our employee led diversity & inclusion communities such as WeLink (women network), Encompass (LGBTQ+), Kaleidoscope (BAME), Disability and Wellness peer support network, Parents and Carers network.

We are an equal opportunities employer and encourage applications from suitably qualified and eligible candidates regardless of gender, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.

We value your privacy and we are committed to protecting your personal details. If you choose to apply for this role, please do not include any sensitive data on your CV which reveals (directly or indirectly); your race or ethnic origins, your political, philosophical or religious opinions, or your membership of a trade union, your social security number, or information which relates to your health or sexual orientation or to any criminal convictions.