Helpdesk Administrator

Bouygues Energies & Services currently has an exciting opportunity for a Helpdesk Administrator to join our Facilities Management team in Stoke-on-Trent.  This is a permanent full-time position working 40 hours per week, Mon-Fri on a shift pattern working 8 hours per day between the hours of 0700 and 1900.

The role:

• Provide a first class Helpdesk service to the National Operations Centre
• Support the Helpdesk Controller by receiving calls, logging on Maximo, allocating tasks to operational staff and reporting back to the end user/customers
• Raising and receipting purchase orders in Maximo
• Support the planned maintenance programme by reviewing the assignment of job tickets
• Supporting the Helpdesk Controller in advising of the Company’s invoicing requirements, taking recovery action as necessary on Maximo and in accordance with standard procedures
• Provide administrative support to the Helpdesk Controller and Facilities Management Team as required, maintaining strict confidentiality at all times
• Working 40 hours per week, Monday to Friday, 8 hours per day between the hours of 0700 and 1900 

The person:

• Must have experience of providing a high level of customer service, ideally in a similar environment
• Knowledge of Maximo database or similar CAFM system an advantage
• Excellent communication skills, both oral and written with the ability to prioritise workload
• Must have good IT skills (able to use Microsoft Office and management systems)
• Able to work as both part of a team and autonomously
• Must be able to work shift patterns 

In return, we offer an attractive salary and benefits package, including opportunities for training and development.

Our excellent benefits package includes:

• Generous holiday allowance
• Company share scheme
• Cycle to work scheme
• Season ticket loan
• Employee assistance programme

Why Bouygues E&S Solutions?

Bouygues Energies & Services Solutions (BYES) is an international business operating in over 25 countries and employing over 13,500 people. The company is part of the Bouygues Group – a global brand employing over 130,000 people in 80 countries within the construction, engineering, civil works, energy services, telecommunications, and media sectors.

In the UK, Bouygues Energies & Services is a leading provider of facilities management (FM), energy services, highways, and complex engineering solutions across the public and private sectors.

Bouygues E&S Solutions is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of gender, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.

We place a strong emphasis on continual development, both professional and interpersonal. Currently over 2% of the Company’s payroll is spent on Learning and Development activities. We have our own international and local training centres, delivering technical and management courses.

Be Yourself!

Here at Bouygues we value the creativity and innovation that our diverse workforce brings, encouraging people from all backgrounds, particularly those from underrepresented communities to apply. By joining us, you will be inspired to bring your full self to the workplace, speak up and share your unique ideas. You will also have an opportunity to join our employee led diversity & inclusion communities such as WeLink (women network), Encompass (LGBTQ+), Kaleidoscope (BAME), Disability and Wellness peer support network, Parents and Carers network.

We are an equal opportunities employer and encourage applications from suitably qualified and eligible candidates regardless of gender, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.

We value your privacy and we are committed to protecting your personal details. If you choose to apply for this role, please do not include any sensitive data on your CV which reveals (directly or indirectly); your race or ethnic origins, your political, philosophical or religious opinions, or your membership of a trade union, your social security number, or information which relates to your health or sexual orientation or to any criminal convictions.