FM Co-ordinator - Helpdesk

Bouygues Energies & Services currently has an exciting opportunity for an experienced FM Co-ordinator - Helpdesk from a corporate background to join our reception team at our head office in Waterloo.  This is a permanent full-time position working 8 hours per day, 40 hours per week.

Key Activities:

• Reporting to the Site FM Manager
• To provide an effective professional Helpdesk and ensure that all calls and emails are answered in a professional manner and within the agreed time frame while focussing on a best-in-class service delivery.
• Support the FM Department in the financial processes and procedures while offering a proactive approach to all work undertaken.
• Answer calls and emails and log jobs on Maximo feeding these through to the operational staff and reporting back to the end user/customer where required
• Compile daily, weekly and monthly reports in line with the Helpdesk report handling document
• Raise purchase orders & receipting (tracking all materials / subcontractor works).
• Oversee the management of all PPM’s and reactive works across the building and chase for these to be completed
• Working 40 hours per week, 8 hours per day between 08:00 and 17:30, Monday to Friday

Skills & Qualifications:

• First class customer service skills and corporate helpdesk experience
• Good organisational skills, and the ability to multi-task
• Experience in Hard and Soft Facilities Management and Maximo CAFM system is desirable
• Excellent written and verbal communications skills
• Strong IT skills including Word, Excel and Outlook
• Extensive experience in report writing
• Able to deal with people at all levels with confidence and work as part of a team

Our excellent benefits package includes:

• Generous holiday allowance
• Company share scheme
• 2 paid volunteering days a year
• Cycle to work scheme
• Season ticket loan
• Employee assistance programme

Why Bouygues E&S Solutions?

Bouygues Energies & Services Solutions (BYES) is an international business operating in over 25 countries and employing over 13,500 people. The company is part of the Bouygues Group – a global brand employing over 130,000 people in 80 countries within the construction, engineering, civil works, energy services, telecommunications, and media sectors.

In the UK, Bouygues Energies & Services is a leading provider of facilities management (FM), energy services, highways, and complex engineering solutions across the public and private sectors.

Bouygues E&S Solutions is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of gender, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.

We place a strong emphasis on continual development, both professional and interpersonal. Currently over 2% of the Company’s payroll is spent on Learning and Development activities. We have our own international and local training centres, delivering technical and management courses.

Bouygues Construction UK was awarded the Top Employers United Kingdom and Top Employers Europe certification. We are also proud to have been awarded Investors in People Gold, which demonstrates our commitment to our people.

Be Yourself!

Here at Bouygues we value the creativity and innovation that our diverse workforce brings, encouraging people from all backgrounds, particularly those from underrepresented communities to apply. By joining us, you will be inspired to bring your full self to the workplace, speak up and share your unique ideas. You will also have an opportunity to join our employee led diversity & inclusion communities such as WeLink (women network), Encompass (LGBTQ+), Kaleidoscope (BAME), Disability and Wellness peer support network, Parents and Carers network.

We are an equal opportunities employer and encourage applications from suitably qualified and eligible candidates regardless of gender, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.

We value your privacy and we are committed to protecting your personal details. If you choose to apply for this role, please do not include any sensitive data on your CV which reveals (directly or indirectly); your race or ethnic origins, your political, philosophical or religious opinions, or your membership of a trade union, your social security number, or information which relates to your health or sexual orientation or to any criminal convictions.