Business Improvement Analyst

The role:

As a Business Improvement Analyst you will be responsible for reviewing, improving and redesigning business processes as part of Bouygues’ desire to continually improve service delivery to Customers.
Projects and tasks will focus heavily on enhancing operational efficiency improving cross functional team working whilst championing the needs of the Customer. 
You will actively welcome and support process improvements to enhance Customer service (internally and externally). 

The role will include:

• Identify opportunities to improve the service, processes, procedures and tools used within the operational delivery and support service teams
• Identify, plan and implement key projects to improve quality, reduce costs, increase productivity and improve operational efficiency by reducing wasted time, rework, etc. resulting in significant business improvement and customer satisfaction
• Manage and deliver business improvement & change projects and solutions
• Summarise large amounts of often complex information in a clear and concise manner
• Meticulously organise and plan your workload to ensure challenging deadlines are met
• Develop knowledge and understanding of Bouygues and its change process to be able to provide advice, knowledge, support and assessment of change
• Whilst progressing Bouygues’ process changes, procure expertise from subject matter experts from across the business
• Progress multiple Bouygues change projects simultaneously both individually and as part of the wider team
• Support the adoption of change through proximity to operations and delivery, exercising, training, active communication and awareness sessions
• Promote a culture of continuous improvement throughout the business, by encouraging employees, manager and process owners to actively seek improvements in their own activities and processes

Essential

• Have excellent communication skills; verbal and non-verbal inc. written
• Be able to present large amounts of complex information in a simple, clear and concise manner 
• Be proficient at delivering presentations requiring decision with different levels of stakeholders
• Be an excellent organiser and a meticulous planner, including project planning, managing a busy/varied workload while maintaining quality of work delivered
• Be proficient in Microsoft Office (especially Word, Excel and PowerPoint)
• Ability to map business processes, identify waste and inefficiencies with recommendations for improvement
• Strong problem solving and interpersonal skills
• Proven ability to drive Change & Improvement
• Business analytical and project management skills

Desired

• To have or be able to acquire an awareness of wider industry developments that may impact Bouygues
• Previous experience supporting process improvements
• Proficient in data analytical tools i.e. Power-Bi

We offer an excellent benefits package including:

• Generous holiday allowance
• Company share scheme
• Cycle to work scheme
• Season ticket loan
• Employee assistance programme

Why Bouygues E&S Solutions?

Bouygues Energies & Services Solutions (BYES) is an international business operating in over 25 countries and employing over 13,500 people. The company is part of the Bouygues Group – a global brand employing over 130,000 people in 80 countries within the construction, engineering, civil works, energy services, telecommunications, and media sectors.
In the UK, Bouygues Energies & Services is a a successful provider of facilities management (FM), energy services, highways, and complex engineering solutions across the public and private sectors.
We place a strong emphasis on continual development, both professional and interpersonal. Currently over 2% of the Company’s payroll is spent on Learning and Development activities. We have our own international and local training centres, delivering technical and management courses.

Be Yourself!

Here at Bouygues we value the creativity and innovation that our diverse workforce brings, encouraging people from all backgrounds, particularly those from underrepresented communities to apply. By joining us, you will be inspired to bring your full self to the workplace, speak up and share your unique ideas. You will also have an opportunity to join our employee led diversity & inclusion communities such as WeLink (women network), Encompass (LGBTQ+), Kaleidoscope (BAME), Disability and Wellness peer support network, Parents and Carers network.
We are an equal opportunities employer and encourage applications from suitably qualified and eligible candidates regardless of gender, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.
We value your privacy and we are committed to protecting your personal details. If you choose to apply for this role, please do not include any sensitive data on your CV which reveals (directly or indirectly): your race or ethnic origins, your political, philosophical or religious opinions, or your membership of a trade union, your social security number, or information which relates to your health or sexual orientation or to any criminal convictions